[Last Updated 25th August 2021]
When you read words that refer to the names of our website, “us”, “our” or “we”, it means Your Riding Success Pty Ltd ACN 609 665 625.
When you read the words “you”, “user” or “your” it means you, a potential or subscribed member or customer of ours who has been granted access to our members (paid) area on our website.
Our website means the membership site academy.yourridingsuccess.com or our other websites www.yourridingsuccess.com, www.dressagemastery.com, www.yourhealthmastery.com, www.yourcompetitionsuccess.com, www.yourgoalsettingsuccess.com and/or www.fearlessridingsuccess.com.
Where it is used in these terms and conditions, the term ‘membership services’ means products, programs or subscription style offerings we offer for sale on our website or we offer for sale elsewhere however provide access via our website. This might include for example, subscription access to our program Dressage Mastery Academy.
We encourage you to carefully read and understand these terms and conditions before subscribing, purchasing products or using any of our services. If you don’t agree, your remedy is to stop using our membership services.
You or Your means you as a participant in or as a user of the website. We or Our or Us means Your Riding Success (including Eqflix, Equinection, Dressage Mastery, FearLESS Mastery, Health Mastery, Goal Mastery, Competition Mastery, Pilates For Riders) . Our site or sites means academy.yourridingsuccess.com (membership site), www.yourridingsuccess.com, www.dressagemastery.com, www.yourhealthmastery.com, www.yourcompetitionsuccess.com, www.yourgoalsettingsuccess.com and/or www.fearlessridingsuccess.com.
When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you make take, during your visit. This policy applies to information we collect on the Website and in email, text or other electronic messages between you and the Website.
We may update our terms and conditions from time to time and the new provisions will apply from the date they are updated by notice on our website.
FEEDBACK, COMMENTS OR COMPLAINTS
If you have any questions, please contact us via email@example.com and we will usually respond to all enquiries within five business days. We welcome the opportunity to talk with you and address any concerns.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of our membership services, you warrant that you will not use our membership services:
- for any purpose that is unlawful or prohibited by these terms and conditions;
- in a manner that could damage, disable, overburden, or impair our membership services or cause harm to our business; or
- in a manner that could interfere with any other party’s use and enjoyment of our membership services or in a manner that is disrespectful to others.
You expressly agree not to:
- hack into areas of our membership services that are not intentionally made available to you;
- add malicious code to our membership services which may affect us or visitors to our membership services;
- use the website as a lead generation tool for the benefit of your own business, or to manufacture lists or contacts in order to help your own business;
- engage in any internal or external spamming, or other similar actions;
- engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions;
- decompile, reverse engineer, or try to copy or imitate our membership services or underlying content.
CREATING YOUR ACCOUNT
You must create an account to purchase a product or become a subscriber to our membership program. You must be over 18 years old to create an account and use our services. If you are the parent or guardian of a minor who wishes to access our services, you must set up the account on their behalf, supervise all use they make of our services and supervise any access they make of our social media or other platforms.
When creating an account, you agree:
- to abide by our social media rules of engagement (these can be found at the end of these terms and pinned on our social media pages (where possible);
- to provide true and correct details when you set up your account;
- to keep your username and password secure and confidential and not to share your access with anyone else;
- to accept electronic communications from us (you may unsubscribe from these at any time);
- to keep your contact details up to date;
- not to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy) of others, including Natasha Althoff, other members and our staff;
- to make any payments due associated with your account when they are due; and
- to contact us if you believe that your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach.
We reserve the right to suspend, terminate or disable your account if we believe that you are in breach of any of these terms and conditions.
You may use your account on more than one device however we use IP address tracking software that tracks the IP address of every device that accesses our paid content and the email address associated with all active accounts. If we suspect you have shared your log-in details and, as a result of our investigation, we reasonably determine you are in breach of these terms, without limiting any other rights we may have, we reserve the right to close your account with no refund of membership payments, and prohibit you from opening a new account.
PURCHASING PRODUCTS OR SUBSCRIBING AS A MEMBER
We use third party payment platforms PayPal and Stripe as our payment platforms. We do not directly receive or store your credit card or other financial information. Unless otherwise stated, amounts shown on our website are in USD (American dollars).
You may purchase physical products that are listed as available for purchase on our website using the shopping cart. These will be shipped to you and you will be charged the relevant shipping in addition to the amounts shown on the website.
You can purchase access to digital products from our website. Once you purchase a digital product, you will have lifetime access to the product. We will send you access information by email once you have completed your purchase. Some of our digital products are sold as programs with different parts (for example, FearLESS Mastery is a 12 part program) and you will either have access to all parts at the beginning of the program or modules will be released to you each month. There are also sometimes different payment options available. Please carefully read the website details for the details for these programs.
When you subscribe to any of our programs with lifetime access, the monthly payment gives you access to 1 part of the program. Each subsequent month you pay for will allow you access to the next part (you will also have access to the previous parts you have paid for). There are currently 12 parts in the program. If you request access to additional parts in a month, you will be charged the relevant monthly payment amount for each additional part.
Please note that Dressage Mastery Academy lifetime/inner circle access give you lifetime membership to the membership website. This does not include access to other programs in the Your Riding Success suite unless specified, and does not include add ons to the Dressage Mastery Academy such as online dressage competitions. All study sessions, masterclasses, events and other bonus inclusions in the Dressage Mastery Academy membership and lifelong membership are subject to change at any time.
There are also some products that are available as membership access to you via the website. Subscribing to the membership programs gives you access to the program content only while you are a current subscriber. Once your subscription ends, you will no longer have access to the content.
As a summary of digital offerings:
Digital Subscription Programs (Lifetime Access)
|Digital Products with Lifetime Access||Number of Parts in the Program|
|Pilates For Riders||12|
|Dressage Mastery (Lifetime/Inner Circle Member)||NA|
Digital Membership Programs (Subscription Only Access):
|Digital Products with Subscription Only Access||Number of Parts in the Program|
|Dressage Mastery (Annual/Monthly Subscription Only Access)||NA|
|Pilates Accelerator (monthly)||NA|
|Goal Setting/Goal Mastery||12|
Summary of Inclusions and Terms for Digital Memberships:
|Money Back Guarantee Period||Cancel at Any Time||Content Available After Cancellation of Subscription|
|Dressage Mastery||7 days||Yes*
*no refund given after 7 days, including on annual payment plans
|Pilates For Riders||90 days||No (committed to full payment after money back guarantee)||Yes|
|Pilates Accelerator||No||Yes (monthly subscription, no refunds given)||Yes|
|Goal Setting/Goal Mastery||No||No (committed to 12 months once subscribed)||No|
|Competition Mastery||14 day||No (committed to full payment after money back guarantee)||Yes|
|FearLESS Mastery||60 days||No
*no refund given after 60 days, including on payment plans
PAYMENTS AND REFUNDS FOR MEMBERSHIP SUBSCRIPTIONS
Our money-back guarantees are limited to problems you have with the actual product. For example, if you start using or accessing the content of the program you have subscribed to and don’t like it, or it is something different to what you were expecting then, if you are within the money-back guarantee period, we will happily refund your money.
We will not refund your money however if you have just changed your mind about purchasing the item or your circumstances have changed. We strictly enforce our policy.
To obtain a refund, you must contact us in writing within the money-back guarantee and tell us what the problem is. For example, if you purchase a product on 4 June and it has a 30 day money back guarantee period, you must contact us in writing on or before 4 July setting out your reasons in order to use the money-back guarantee. If you contact us on 5 July or fail to tell us what the problem is, it will be too late.
For cancellations and refunds on our Dressage Mastery program, one of our team will be in contact with you via phone to organise and discuss your cancellation before the program can be cancelled.
After any money-back guarantee period has expired, we do not offer refunds for membership subscriptions or on-line programs whether you have chosen to use the services provided or not.
If you are cancelling a subscription, please ensure you cancel at least 48 hours prior to the next scheduled payment being drawn otherwise you will be billed for the next period.
You agree to pay any applicable surcharges we incur based on your method of payment, including dishonour fees if applicable (for example if you subscribe to a service with a monthly fee and a dishonour fee is charged to us for an attempted payment).
Interest will be charged on any overdue payment, accruing daily from the date when payment becomes due, until the date of payment, at a rate of 8% per annum (compounding monthly).
You agree to pay any costs and disbursements incurred by us in pursuing any outstanding debt (including legal costs on a solicitor and own client basis and collection agency costs).
For physical products, we generally do not offer refunds or returns for change of mind or incorrect sizing, so please choose carefully. We are also not responsible for damage caused to goods in transit. We carefully check items for damage prior to sending and take no responsibility for the item once it has been shipped.
DISCLAIMER AND LIMITATION OF LIABILITY
We make no warranties or representations about the suitability, reliability, availability, timeliness or accuracy of anything contained in our membership services or content on our website for any purpose. To the maximum extent permitted by applicable law, anything contained in our membership services or on our website is provided “as is” without warranty or condition of any kind. You use our website, use of our services and your application of any information we provide are completely at your own risk and we are not responsible for any direct or indirect loss, damage or issues you may suffer by using our website, services or any information contained in them or by not being able to access our website or services.
Training sessions, information about technical elements, exercise programs, NLP and knowledge shared via the website or services are for information purposes only and are not to be relied on as accurate or professional, medical or veterinarian advice. The information is not customised and is general only. You must use your own common sense and judgment when applying any information and always stay within your own limitations and that of your horse (where applicable). All horse related activities encompass risk. Before relying on any information we provide, you must assess the suitability of the information for your particular circumstance and obtain appropriate professional or independent advice relevant to your circumstances. This may include engaging an in-person trainer to assess your situation.
Where we discuss physical exercises for you and/or your horse, you must ensure they are suitable and within your respective limitations. No exercise or drills should be completed where either you or your horse have an underlying or pre-existing injury without medical or veterinarian clearance. We are not responsible for harm you or your horse suffer if you push too hard or attempt components beyond your skills.
In no circumstances will we be responsible for injury, loss or damage to you, your horse or any third party.
Where warranties are implied by law, our liability will be limited in respect of any claim to, at our option, supplying the services again, or promptly remedying the fault in the service.
You agree that our total aggregate liability for all claims relating to your use of our membership services and/or website is limited to the amount actually received by us from you in the 3 months immediately prior to the date of the claim(s), even if that amount was zero.
This disclaimer applies to the fullest extent permitted by law and survives any termination or expiration of this agreement or your use of our membership services.
SOCIAL MEDIA CONTENT
Content in our closed Facebook group or other social media platforms may be contributed by third parties. The person contributing that content is responsible for what they have provided. If you have any concerns about that content, you should contact the author directly. Views and opinions of third parties are not necessarily shared by us. We may at our discretion moderate our social media platforms, however we are not obliged to do so.
We own, or have permission to use, the intellectual property rights in the content of the website and our services. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website, program or services content in whole or in part except as expressly authorised by us. You may not use our logos or trademarks without permission. Please contact firstname.lastname@example.org if you require permission to reproduce any of the contents of our website or other materials.
Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.
The names of actual companies and products mentioned may be the trademarks of their respective owners. Any example companies, organizations, products, people and events depicted on our website or elsewhere are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Permission: You may access, download, or print material from the website, program or services for your personal use only. Sharing without prior permission is expressly prohibited. You are not permitted to use our copyright material for commercial profit of any sort. This means you cannot resell, package or otherwise share our services or copyright material without our express written permission. You agree not to change or delete any copyright or proprietary notice from materials downloaded from our website or any materials.
Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to use our website, program or services content or our intellectual property.
You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:
- your unauthorised use of our membership services, or products or services included or advertised on our membership services; or
- your breach of these terms and conditions.
TERMINATION OF MEMBERSHIP SUBSCRIPTION
If you have purchased a product with an on-going monthly fee, you will have access to our membership benefits and new monthly content (where this applies) only for the duration of your subscription. You may end your subscription prior to the automatic renewal at the end of each subscription period by contacting us at email@example.com. Please ensure you allow at least 2 business days prior to the automatic renewal or you may be charged for the next month.
We may end your subscription without refund by giving you at least 2 weeks’ notice prior to the end of your current subscription that we intend to end your subscription. You will continue to have access to our services until the end of your current, paid subscription period.
If you have purchased a program (or modules within a program) with lifetime access, we aim to offer lifetime access. As at the date of these terms and conditions we believe we can do this. You acknowledge that circumstances may change in the future where our on-line services are discontinued or access to particular content is no longer available. As most participants can utilise the resources within 12 months, if we decide to discontinue our services or any specific content, we will provide at least 12 months notice that the service or content is coming to an end before disabling access.
This agreement is governed by the laws of Victoria, Australia. You agree to be subject to the jurisdiction of the courts of Victoria if there was a serious dispute between us without reference to conflict of laws provisions.
You may provide notice to us by email at firstname.lastname@example.org. We may provide notice to you via email or other electronic means.
You agree that no joint venture, partnership, employment, or agency relationship exists between us as a result of this agreement or use of our membership services.
Our performance of this agreement is subject to existing laws and legal process. Nothing contained in these terms can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our membership services, or with regard to information provided to us, or gathered by us, about your use of our membership services.
If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the terms and conditions will continue in effect.
SOCIAL MEDIA RULES OF ENGAGEMENT
Our goal is for people to feel safe and included when using our social media platforms. We have a varied community that includes riders and users from multiple countries, those that are just starting out, riders competing at FEI level and everyone in between. Riders of all levels are welcome here.
If you use any of our social media platforms, you agree, as a condition of use, to:
- Not to post or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, whether included in your username or in any material or information.
- Not to post inappropriately negative, rude or attacking comments. Don’t be a jerk or make others feel they are not valued.
- Keep your posts on topic.
- Not use ‘pitching’ or lead generation. We have a strict ‘no shopping for customers policy’. This means you may not sell products or services, direct users to blogs, websites or affiliate products or ask members to join other Facebook groups or communities. This applies both as direct posts and private messages. Please view the group as your peers, not your leads.
- If you need a feed-back or review, you will post the direct PDF, document or screenshot. You may not require users to opt-in to be able to view your content.
- You will respect the privacy of others. Content gathered from our social media platforms cannot be collected, repackaged or shared outside the group. Every member of our communities has the right to privacy and to feel safe that their questions, answers and shared experiences remain privy to group members only. This includes information shared by Natasha Althoff.
We do not endorse any products or services of third parties.
If you partner with another member of our community, we are not responsible for their actions. Do not assume that everyone is trustworthy, make sure you do your own due diligence.
As our communities are large, if you see posts you believe are questionable, please report them to us by email at email@example.com or you can reach out to our community manager directly by private message. We may at our discretion moderate our social media platforms, however we are not obliged to do so.
If we find users breaking our rules and we consider the offence to be serious, we reserve the right to permanently exclude them from our community, including immediately terminating any paid membership they hold. We may also contact the authorities and share the posted content and corresponding user personal information with the authorities if we are concerned about the safety of any person or threat to our business.
If we consider the rule breaches to be less serious, we will:
- Provide a warning that a user has breached the rules.
- If a user receives 3 warnings (for the same or different breaches), they will receive a 7 day suspension from access to the group.
- After the 7 day suspension, the user may re-join the group on a 30 day probation period.
- If a further breach of the rules happens during the probation period, the user will be permanently removed from our community, including immediately terminating any paid membership they hold.
While me may enforce this policy against a user, we are not obliged to do so.